Complaints Handling
Customer Service - Barclays Bank Botswana
At Barclays Bank of Botswana, customers are key to our continued success. We are committed to ensuring that your experience with our outlets, colleagues and products is continually matched to your expectations.
Barclays Bank Botswana Complaints
If you are unhappy with our services, we need to know so that in future we serve you better. We therefore encourage our customers to speak to our customer service team members at the nearest branch.
We are committed to resolving your complaints within 72 hours.
Your complaint can be registered with us, at any Barclays Branch, where your helpful service consultant will be at hand to offer you assistance regarding your grievance.
Complaints handling procedure
3 easy steps to Voicing your concerns
- Voice your grievance at your nearest branch or customer service advisor,
- After reporting your grievance you should receive a copy of your complaints form, with the reference number
- The resolution of your complaint should be communicated to you, either telephonically, in writing or email within 72 hours
To further improve our complaints handling processes; we have recently introduced customer complaints phone booths that enable our customers to log in complaints directly to a team established specifically for this reason.
Banking Adjudicator
The Banking Adjudicator offers a free service to customers, displaying impartiality, fairness and confidentiality and is supported by all banking institutions. The banking adjudicators’ office acts independently and objectively in resolving disputes: Should you feel dissatisfied with the resolution your complaint; customers are encouraged to take their case to the Banking Adjudicator for assistance.
The Banking Adjudicator can be contacted at 3935409.
