Barclays Bank of Botswana

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Home FAQs
FAQ-Answer to all the things you need to know

Frequently Asked Questions


  • What are the opening hours of My Branch?
Standard Branches and services Centres open from 08:30 to 15:30 hrs and Prestige and Premier branches open from 08:00 to 17:00 hrs.
  • Who do I call if I lose my debit card?
Contact the Customer Contact centre on
149: Orange toll Free
150: Mascom toll Free
Landline: +267 3159 575

  • I want to send money abroad how can I do this?
Call or visit your nearest Barclays branch and enquire about the options available for funds transmission.
  • I want to change my contact and residential details, how can this be done?
Visit our branch to submit forms that will assist you with regards to this request.
  • I want to apply for a loan, what do I need?
Omang
Three months bank statement
Latest Payslip
Contact your branch to enquire further on your needs

  • If my loan application is denied, how long do I have to wait before it is approved?
You wait three months. You are however entitled to appeal the loan decline after the first loan application phase.