Business functions

Here’s how we’re set up…

Barclays is a large, diverse organisation and is split up into a number of customer facing and support functions.

Retail Banking, Corporate banking and Merchant banking are our key customer facing functions, whilst our support functions: Service Delivery, Human Resources, Risk management, Finance, Treasury, Communications, marketing provide the back up that enables us to deliver outstanding service.

You will be required to indicate the business area you are serious about specialising in prior to joining the programme. Here is more information about what each recruiting business functions does.

Corporate Banking
Finance
Human Resources (HR)
Retail Banking
Risk Management
Service Delivery:	Operations
	Information Technology
	Change
Treasury

Find out more about Barclays Africa.

Corporate Banking

The Corporate function has an extensive network in Africa., providing in-depth experience of the commercial banking environment and dedicated corporate teams in all our operations.

Customers are served by a dedicated relationship manager with support from a corporate manager's assistant. Customers can also use vast network of branches and ATMs.

We aim to build long-term relationships with our customers through a 'solutions-driven' service in which we offer a package of services tailored to their individual requirements.

Our wide range of services for businesses includes:

• transaction and trade
• asset management
• risk protection
• debt and trade finance
• electronic Banking
• merchant banking
• asset finance.

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Finance

The Finance function is responsible for the strategy development process, driving business performance and financial control across Barclays Africa.  

Finance operates as a single team with regional technical expertise supporting in-country Finance teams.

The key elements of the function are:

• Financial Reporting Control for external and Barclays Group reporting. Also responsible for management control and accounting, regional financial processing and reporting, compliance and tax matters.
• Country Finance teams operate in each country and are responsible for the delivery of all aspects of finance support. This includes local reporting and support for the country Management Committees.
• Business Analytics are the principal point of contact between the Finance function and business segment managers. This is a centre of excellence providing financial analysis and decision support for the effective management of all Barclays Africa Businesses.
• Strategy and Business Development is responsible for the design of the overall Barclays Africa Strategy development process and macro strategic initiatives including mergers and acquisitions.
• Planning and Agenda Management is responsible for the overall Barclays Africa plan, multiple agenda projects, research, analysis and review of strategic options and driving progress of ideas through to project design and planning.

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Human Resources

The role of Human Resources is to develop and sustain a high performance organisation through its people policies and practices.

Key activities for the Human Resources team include:

• Recruitment and selection: It is essential that the business employs high-calibre people who are enthusiastic and are the brightest and best in the industry
• Learning and development: we are committed to developing capability in our business and creating an environment of learning to ensure everyone contributes and grows to their full potential
• Compensation and benefits: focuses on the policies that reward our people appropriately for their contribution to the business
• Talent management: identifying and supporting the development of future leaders of Barclays Africa is vital to the business's future success
• Employee Relations: Barclays Africa values the good relationships it has with local unions, which provide excellent support for employees.

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Retail Banking

Retail provides a broad range of financial services to more than one million personal and small business customers across Africa. We serve our customers through over 250 branches and through telephone banking.

We operate in ten countries which are split into two sales regions and are supported by one central support team based in South Africa. The North Sales Region is made up of Egypt, Kenya, Seychelles, Tanzania, Uganda and the Southern Sales Region consists of Botswana, Ghana, Mauritius, Zambia and Zimbabwe. The Sales regions concentrate on sales and serving our customers brilliantly and the central team focuses on ensuring that they can.

Retail has a wide range of competitive products, which are constantly assessed as we strive to improve to meet the changing needs of our customers. Our products such as money transmission, savings, telephone banking, small business packages, and lending and credit/debit card products cater to every segment of the market.

Our Prestige and Premier Banking offering is an exclusive service for our high value personal customers who have more complex financial needs. Prestige Branches are conveniently located and are staffed by specially trained teams. These banking centers offer our target market, added service and extras such as extended banking hours, access to a wider range of services such as insurance and investment management, free telephone banking and faster loan decisions.

Our small business or Local Business offering is geared towards maximum flexibility. The Business Solutions package, offers a range of current account options designed to suit specific business needs. Our unique "partnering" initiative is best explained by our Business club service offering, which is an exclusive club type approach to banking with limited membership. Business Club offers a range of services such as financial planning, needs assessment, personalized service and free seminars on a wide range of topics.

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Risk Management

Risk Management takes an overall view of risk across Barclays Africa and the environments in which it operates and takes necessary actions to reduce the probability of our business losing value.

That value can be measured in financial losses or losses suffered as a result of procedural inefficiencies or any potential damage to the Barclays brand, for example not meeting the high standards that we set ourselves and that our regulators expect of us.

The Risk team works in several key areas:

• Credit risk
• Portfolio and policy management
• Treasury and market risk
• Business support and recoveries
• Legal
• Compliance
• Governance
• Operational risk
• Assurance.

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Service Delivery

Service Delivery designs and runs the IT infrastructure and operational framework of our business, ensuring the cogs of the business turn smoothly. It's also responsible for developing and implement change and business solutions across our organisation.

There are a number of functions within Service Delivery, the key functions that we are recruiting in include:

Operations
Information Technology
Change

Service Delivery: Operations

Operations is managed via two core regional centres. Located in Nairobi, covering the North and East (Kenya, Uganda, Tanzania, Egypt, and the Seychelles), and in Gaborone, covering the South (Botswana, Ghana, Mauritius, Zambia and Zimbabwe,). They are responsible for:

• Ensuring service excellence across 10 Countries
• Managing business stability, operational rigour and performance
• Processing transactions in branch back offices, centralised back-office units and voucher processing centres
• Developing new approaches aimed at constantly improving performance and processes.

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Service Delivery: Information Technology

Information Technology is responsible for:

• Developing business and technology strategy and planning.
• Ensuring the effective provision of IT Application Support, IT Infrastructure, IT Service and Change Management, IT Operations and improving services to the Bank’s customers.
• Managing daily processing at regional computer centres and live support for the computer systems.

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Service Delivery: Change

Change Management is responsible for:

• Directing and managing the portfolio of projects and change activities planned
• Incepting, designing and implementing projects to deliver strategic business solutions for both the country business and across Barclays Africa.
• Applying Barclays Africa project policies and methodologies to ensure that projects are delivered to time, budget and quality in order to achieve business objectives.

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Treasury

Barclays Africa Treasury has three main roles - to help manage non- credit financial risk, to manage our liquidity (ensuring there is enough money available to run the bank, while the rest is earning the best possible rate of interest on deposit) and to design and deliver a range of treasury products and services to internal and external customers.

Barclays Africa Treasury at a country level is split into three teams:

The Treasury Sales teams work closely with the Corporate teams to develop long-lasting relationships with our corporate customers by delivering innovative solutions to meet their treasury needs.

The Market Making teams are our contacts with the local and international financial markets. In their local currency, they are market leaders in making prices in a variety of traded products such as foreign exchange. With their wealth of experience, they also play a key role in developing new treasury products.

The Liquidity Management teams are responsible for managing the balance sheet and the financial flows of the business. They ensure we comply with the Central Bank in the countries where we operate, as well as with Barclays internal regulations.

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