Our Mission
To be the leading bank in Africa.
Our Values
We value our customers.
We make our customers problems our own and we resolve them.
If a customer complains, our aim is to send them away satisfied and pleased with our response.
We approach every aspect of our work with the highest standards of integrity.
We act with the highest levels of honesty and integrity in all that we do.
We take full responsibility for our decisions and actions.
We admit our mistakes, so that the effect on customers or colleagues can be put right quickly.
We make a positive contribution to the social and economic well-being of the communities in which we operate.
We approach our work as a professional team.
We constantly look for ways to improve the quality of what we produce, whether as individuals or as teams.
We work until the result is achieved, not just the specific tasks that are given us.
We operate in teams, within and across business lines, wherever this will improve the quality of the work and services we deliver.
We treat each other as we wish to be treated ourselves.
We share the successes, problems and disappointments of colleagues across the Group and disapprove of those who degenerate others' efforts.
If we are disappointed with the contribution of colleagues, we discuss with them how it can be improved. We don't complain behind their back.
We help colleagues to fulfill family and other responsibilities outside work.
We set personal example to all colleagues in observing these values, particularly those that look to us for leadership, guidance or help.
About Barclays
As a commercial enterprise, Barclays must be profitable to survive. However, we do not believe that profit should be made at any cost. The previously mentioned values, set out how we aim to undertake business in the interests of our employees and customers. Underpinning these values is a fundamental principle to maintain and protect customer confidentiality and to comply with the laws and regulations governing our industry.
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