We really value your feedback. Letting us know when you are not happy with our service gives us the opportunity to put matters right for you and allows us to continually improve our service for the benefit of all our customers.
You can share your complaint with your local branch staff in person or log your complaint/query us through our contact centre, send us an email or write a letter.

To log your complaint or service query…

You may use the most convenient channel from the list below:

• Phone      : +(230) 402 1000

• Email        : customer.contact@barclays.com 

• Post         : Address your letter to
                   Complaints Unit
                   Customer Service
                   Barclays Bank PLC
                   P.O. Box 284
                   Port-Louis
                   Mauritius

How soon can you expect a response?

You will receive a response within 10 working days and we shall do our best to resolve your complaint within this period. Some complex complaints may take a longer time to resolve. However, even in such cases, you will be informed about the status of your complaint within this timeframe.

To escalate your complaints

If, for whatever reason, you are not satisfied with the response you receive from the above access channels or if you do not hear from us within 10 working days, you can escalate your complaint to :

• Phone : +(230) 402 1000
• Fax : +(230) 467 0618
• Email : jennifer.johnson@barclays.com

NOTE - Calls may be recorded for security reasons and so that we may monitor the quality of our service. Call costs may vary. Please check with your telecoms provider.

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