Contact Us

Barclays Bank (Seychelles) Ltd.

Independence Avenue
P O Box 167
Victoria
Mahe
Seychelles

Tel: +248 4383838 for operator, 4383939 for Queries
Fax: +248 4225686
Email: barclays@seychelles.sc   Swift: BARCSCSC

 

Barclays Corporate Banking

Albert Street
Victoria

Tel: +248 4383838 for operator, 4383939 for Queries
Fax: +248 4225062

 

Barclays Offshore Banking Unit

Sham Peng Tong Plaza
2nd Floor
P O Box 167
Victoria
Mahe
Seychelles

Tel: +248 4383838 for operator, 4383939 for Queries
Swift: BARCSCSC

 

Providence Branch

Providence Industrial Area
Mahe

Tel: 4383939 for Queries
Fax: 4373983

 

Call Centre

Providence Industrial Area

Tel: 4383939 for Queries or complaints

 

Baie Ste Anne Branch

Praslin

Tel: 4232218
Fax: 4232334

 

Grand Anse Praslin Branch

Tel: 4233344
Fax: 4233466

 

Anse Reunion, La Digue

Tel: 4234148
Fax: 4234453

 

If you are unhappy with our services, we need to know and ensure that we provide our services to you in the future.  You can email us at: barclays@seychelles.sc

Grievance Redressal

Our complaints commitment

We are committed to providing a high standard of service at all times. However, if you are unhappy about any aspect of our service, we need to know about it. This gives us the chance to put the matter right, and ensures we improve our service to you in the future.

We're here to help

The quickest way for your complaint to be addressed is to speak to a staff member at the nearest branch either personally or by telephone. You can also contact us in writing or send us an email.

Please Write to:

Customer Service Department
Barclays Bank (Seychelles) Limited
P O Box 167
Victoria
Mahe
Seychelles

Or e-mail us at : sez.customerservices@barclays.com

Or telephone our Contact Centre on +248 4383939

Please provide us with your full name, account details (if you are a Barclays customer), contact information (address, day-time telephone number and e-mail address), copies of any relevant documents and a clear description of your complaint so that we are able to resolve it as fast as possible.

How soon can you expect a response?

We will do our best to resolve your complaint immediately and with the minimum of inconvenience to you. If we are unable to resolve your complaint by the following business day, you will receive:

• a call or a written acknowledgement of your complaint.
• the name and contact details of the staff member dealing with it.

Some complex complaints may take a longer time to resolve. However, even in such cases, in addition to a written acknowledgement you will be informed about the status of your complaint within 10 working days, and we will provide regular updates on the outcome of our investigations and proposed actions. We always do our best to try and resolve a complaint within 21 working days. If, for some reason, we are unable to do so, we will write to you explaining why, and let you know by when your complaint will be resolved.

Escalation of your complaints

If, for whatever reason, you are not satisfied with the response you receive from the above access channels or if you do not hear from us within 10 working days, you can escalate your complaint to :

Head of Customer Service
Barclays Bank (Seychelles) Limited
P O Box 167
Victoria
Mahe
Seychelles

You will receive a response within 5 working days of receipt of your complaint

Still not happy?

If, for whatever reason, you remain unsatisfied with the response you receive from us, please let us know, including information about why you are not satisfied with our reply, and we will, if you wish, forward your complaint on to the Central Bank of Seychelles.
The Central Bank of Seychelles regulates the activities of all commercial banks in Seychelles and will respond to complaints forwarded to it within 28 days. You can check the progress of a forwarded complaint by calling the Central Bank +248 4282094 or 4282075.
We really do appreciate your feedback. The more feedback we have from you, the more we can get it right, every time, for every customer.

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