Barclays

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Barclays Bank (Seychelles) Ltd.
Independence Avenue
P O Box 167
Victoria
Mahe
Seychelles
Tel: +248 4383838 for operator, 4383939 for Queries
Fax: +248 4225686
Email: barclays@seychelles.sc Swift: BARCSCSC
Barclays Corporate Banking
Albert Street
Victoria
Tel: +248 4383838 for operator, 4383939 for Queries
Fax: +248 4225062
Barclays Offshore Banking Unit
Sham Peng Tong Plaza
2nd Floor
P O Box 167
Victoria
Mahe
Seychelles
Tel: +248 4383838 for operator, 4383939 for Queries
Swift: BARCSCSC
Providence Branch
Providence Industrial Area
Mahe
Tel: 4383939 for Queries
Fax: 4373983
Call Centre
Providence Industrial Area
Tel: 4383939 for Queries or complaints
Baie Ste Anne Branch
Praslin
Tel: 4232218
Fax: 4232334
Grand Anse Praslin Branch
Tel: 4233344
Fax: 4233466
Anse Reunion, La Digue
Tel: 4234148
Fax: 4234453
If you are unhappy with our services, we need to know and ensure that we provide our services to you in the future. You can email us at: barclays@seychelles.sc
Grievance Redressal
Our complaints commitment
We are committed to providing a high standard of service at all times. However, if you are unhappy about any aspect of our service, we need to know about it. This gives us the chance to put the matter right, and ensures we improve our service to you in the future.
We're here to help
The quickest way for your complaint to be addressed is to speak to a staff member at the nearest branch either personally or by telephone. You can also contact us in writing or send us an email.
Please Write to:
Customer Service Department
Barclays Bank (Seychelles) Limited
P O Box 167
Victoria
Mahe
Seychelles
Or e-mail us at : sez.customerservices@barclays.com
Or telephone our Contact Centre on +248 4383939
Please provide us with your full name, account details (if you are a Barclays customer), contact information (address, day-time telephone number and e-mail address), copies of any relevant documents and a clear description of your complaint so that we are able to resolve it as fast as possible.
How soon can you expect a response?
We will do our best to resolve your complaint immediately and with the minimum of inconvenience to you. If we are unable to resolve your complaint by the following business day, you will receive:
Escalation of your complaints
If, for whatever reason, you are not satisfied with the response you receive from the above access channels or if you do not hear from us within 10 working days, you can escalate your complaint to :
Head of Customer Service
Barclays Bank (Seychelles) Limited
P O Box 167
Victoria
Mahe
Seychelles
You will receive a response within 5 working days of receipt of your complaint
Still not happy?
If, for whatever reason, you remain unsatisfied with the response you receive from us, please let us know, including information about why you are not satisfied with our reply, and we will, if you wish, forward your complaint on to the Central Bank of Seychelles.
The Central Bank of Seychelles regulates the activities of all commercial banks in Seychelles and will respond to complaints forwarded to it within 28 days. You can check the progress of a forwarded complaint by calling the Central Bank +248 4282094 or 4282075.
We really do appreciate your feedback. The more feedback we have from you, the more we can get it right, every time, for every customer.