Barclays

Contact Us

Barclays Bank of Zimbabwe Ltd
Barclay House
PO Box 1279
Corner First St & Jason Moyo Ave
Harare
Zimbabwe

Switchboard: +(263) (4) 758280-9

Fax: +(263) (4) 250579

Email: customer-service@barclays.com

For card related issues, kindly call us on +263 (0) 779 570 731/2

Customer Services

Complaint Management Process

If you are dissatisfied with the service that you receive from Barclays you have the right to complain through any of our branches in person, by telephone, email, fax, letter or complete a complaints leaflet which you can obtain from any of our branches. We aim to resolve your complaints within 72hours. If the complaint is unresolved within 72 hours you may escalate to Customer Service Department on our Toll free number 0800 4216 or fax number 0425 0579. We also welcome Compliments, which you may bring to our attention through the same channels as outlined above.