Frequently Asked Questions

Q. Why has online banking changed?

A. In order to expand our web–based client offering we moved Online Banking to a much more secure and robust infrastructure. At the same time we have redesigned the site in line with the Barclays Wealth brand.

Q. What's improved?

A.

• A great new look – the online service has a refreshing new look and getting around the site will be much easier
• A simpler menu – making it easier to find what you need to bank online
  • A 'Banking' tab – to allow you to manage all your online banking needs including account and payment information
  • A 'My Details' tab – to allow you to manage your banking details including address information and login details
• Handy shortcuts – you can use shortcuts to get to the most frequently used services

Q. How will I know the new site is legitimate?

A. If the following two conditions are met then you can be confident the site is legitimate:

1. Confirm that a padlock is displayed on the screen. This padlock may vary in colour and location but is typically displayed either as part of the address bar, in the top right or bottom right of the screen.
   
   When you double click on the padlock, the secure certificate will be issued to www.barclayswealth.com.
2. In addition to the padlock being displayed, when you log in ensure that the address bar starts with https://www.barclayswealth.com

Remember: You should continue to use your existing security credentials. We will never email you requesting security or other confidential information.

Q. What browsers are compatible with Barclays Wealth Online banking?

A. The website has been designed, built and tested to work best on Internet Explorer 6 and above and Firefox 3. It is also compatible with Jaws screen reader 9.0.

Q. What screen resolution should I be using to view this?

A. For optimal results we recommend you view the website on a minimum screen resolution of 1024x768.

Q. Where can I find my membership number if I have stored my details?

A. If you have previously selected to store your membership details on the computer you are currently using you will be able to retrieve this information by navigating to your original log–in page: https://ibank.internationalbanking.barclays.com/logon/.

† Lines are open 9am to 5pm (UK time) Monday to Friday, excluding UK bank holidays. Call charges may vary. Please check with your local telecoms provider. Calls may be recorded for training and security purposes

The products and services described on this page are provided by the following companies, which are part of Barclays Wealth: Barclays Bank PLC in London, Barclays Private Clients International (Gibraltar) Limited in Gibraltar and Barclays Private Clients International Limited in the Isle of Man, Jersey and Guernsey. For further Information on these companies and Barclays Wealth please read the Important Information.

Products and services on this site may not be available in certain jurisdiction. In particular, these products and services are not being offered in Japan or the United States or to US residents. For full details of exclusions and disclaimers please see the Important Information before proceeding. Each Barclays Wealth company reserves the right to make a final determination on whether or not you are eligible for any particular product or service.