Complaints

If you want to complain you may do so in writing, by post, or email or by telephone. To obtain a copy of our complaint handling procedures, or to make a complaint, please contact your International Banking Centre.

Barclays Bank PLC is covered by the Financial Ombudsman Service (UK Branches only). For details, you can contact the Financial Ombudsman Service by post at South Quay Plaza, 183 Marsh Wall, London, E14 9SR or by telephone: 0845 080 1800† or by emailing: enquiries@financial-ombudsman.org.uk.

Alternatively you can visit the website at:
www.financial-ombudsman.org.uk

† Available between the hours of 9am to 5pm weekdays. Calls made to 0845 numbers will cost no more than 5p per minute for BT customers. The price on non BT phone lines may be different. Calls may be recorded for security reasons and so that we may monitor the quality of our service.

Products and services on this site may not be available in certain jurisdiction. In particular, these products and services are not being offered in Japan or the United States or to US residents. For full details of exclusions and disclaimers please see the Important Information before proceeding. Each Barclays Wealth company reserves the right to make a final determination on whether or not you are eligible for any particular product or service.