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	Feedback/Raising a concern

Feedback

We are constantly looking for ways to improve the way we work and to make it as easy as possible to deal with us. As such, we appreciate any feedback you may have to offer on this site.

Please mention any additional information you feel would be useful to put on the site as well as any other comments you may have.

Please note that, although we very much appreciate your feedback, we will not be able to reply to suggestions sent through this section of the site.

This area of the site is for feedback about the Aiming High site.
Select here if you are interested in providing services to Barclays.

Raising a concern

We are committed to maintaining the highest standards in the way in which we conduct business with our current or prospective suppliers. If you believe for any reason that we have failed to live up to this commitment we want to hear from you.

If you are an existing Supplier and have a concern regarding your contract or engagement with Barclays, please use your existing business contact(s). If for any reason you feel unable to use this route and wish to raise a concern please use the link provided.

Please note that this link is not intended for payment queries as a dedicated service has been established to handle these and they should be logged with:

Purchasing & Payments Services
Barclays House
Floor 4C
1 Wimborne Road
Poole
Dorset
BH15 2BB

Tel: 08456 090502

If you are a current or prospective Barclays Supplier and have a concern regarding the way we have conducted business with you we would appreciate you raising these concerns.

What you need to provide

To help us investigate and resolve your concern as quickly as possible, please provide the following information:

Your Company name and address
The product/service your Company offers
Your email address and telephone number(s) where we can contact you
A clear description of your concern
Any relevant dates/contact names
Details of what you would like us to do to resolve your concern

How will we respond?

We will do our best to resolve your concern in the shortest possible time. Our first step is to understand what the problem is and to find out what we can do to resolve it.

This is what you can expect from us:

A written acknowledgement of your concern within five working days.

Details of who is handling your concern and how to contact them. Sometimes this may not be the person who received your concern but the individual best placed to deal with it.

If your concern will take longer to investigate, we will keep you informed of progress.

We aim to resolve your concern within four weeks. If we are unable to do so, we will write explaining what’s happening and let you know when we expect to do so.

After eight weeks we will send you a final response or a further progress report on our investigations.

If you are still not happy...

Our aim is to resolve your concern as quickly as possible. If, for whatever reason, you are unhappy with the response you receive from us please get in touch directly with the person or department who handled your concern . They will then agree with you what the next steps are.